Wow I will never use 1and1 for hosting again.
They charged me for services that I never ordered after about a year into my hosting. They still even after a year where able to transfer my domain from network solutions. The admin portal said it was transferred but the domain expired and was for sale.
Customer service told me to just pay the bill and don’t argue!!! Wtf?! Really? I said I didn’t order the services. They replied “Then while we investigate your domains and hosting will be taken down, unless you just just pay for these services and agree you ordered them.
They lost a customer and I will make sure my future clients are warned about them.